RETURNS

At Maison ARGOT, we aim to offer a seamless and refined shopping experience. We invite you to read our return policy carefully to ensure your request is processed promptly and efficiently.

REFUNDS

All Maison ARGOT orders are exclusively made to order, with each piece individually crafted upon purchase and treated as a custom order in accordance with our production process.

All return shipping fees are fully borne by the client. Maison Argot does not provide free returns, prepaid labels, or reimbursement of return postage costs.

Returns must be sent exclusively to the original shipping address in France provided by Maison Argot. Any return sent to a different address without prior authorization may be refused.

For international returns, the client is solely responsible for all shipping arrangements, costs, and any applicable customs duties or import taxes.

Returned items must be unworn, unused, and in perfect condition, with all original packaging and tags intact.

We strongly recommend using a tracked and insured shipping service, as Maison Argot cannot be held responsible for any loss, delay, or damage occurring during return transit. The return label must include the relevant order number for identification purposes

To initiate a return, please contact us at contact@maisonargot.com . We will provide you with the appropriate return address and instructions.
Items sent back to us without prior authorization will not be accepted.

We reserve the right to refuse a return or monetary refund if the item shows signs of wear, damage, or alteration, or if the request is made solely due to a change of mind and no manufacturing defect or non-conformity is identified.

Please inspect your order within 24 hours of reception and contact us immediately if an item is defective, damaged, or incorrect so we can assist you promptly. Any claims reported after this 24-hour period will not be accepted.

Any item(s) that do not meet the above return instructions will not be eligible for a refund and will be recycled.

LATE RETURNS

Return requests must be submitted within 24 hours of receiving your order. Requests submitted after this period may not be eligible.

Once your request is approved, the returned item(s) must be received within 14 calendar days from the date of receipt, in accordance with Article 52 of the Consumer Code (Law n° 2014-344).

Any return received after this 14-day period will not be accepted and will not be eligible for a refund.

Items must be returned in their original packaging, with return authorization, and shipped from the same country as the original order. Products returned from another country may incur additional customs fees.

EXCHANGES

For exchanges, please contact us at contact@maisonargot.com with your order number, the item(s) you wish to return, and the replacement item(s) you would like.
Your exchange will be shipped once the original item is received and inspected.

Exchange requests must still be submitted within 24 hours of receiving the order. Once approved, the product must be shipped back immediately to ensure it is received within the 14-day timeframe.

Items must be returned in their original packaging, unworn, unused, with all tags attached, and accompanied by the return authorization. Exchanges must be shipped from the same country as the original order. Products returned from another country may incur additional customs fees, which remain the responsibility of the client.

If the exchange item is not received within 14 days of delivery, the exchange request may be declined at our discretion.

All return shipping fees are fully paid by the client. Maison Argot does not provide free returns, prepaid labels, or reimbursement of return postage costs. Returned items must be unworn, unused, and in perfect condition with all original packaging.
We strongly recommend using a tracked shipping service, as Maison Argot cannot be held responsible for loss, delay, or damage during transit.

CANCELLATION

At Maison ARGOT, each piece is thoughtfully prepared and produced upon order, in accordance with our dedicated production process.

- Cancellation Before Dispatch :

As a gesture of flexibility, cancellation requests may be considered prior to dispatch, subject to approval by our Client Services team.

Where approved as a voluntary cancellation, the full order value will be issued as Maison ARGOT store credit, redeemable towards future purchases.

- Cancellation After Dispatch :

Once an order has been dispatched, cancellation requests can no longer be processed under our voluntary cancellation policy.

Any subsequent request will be handled in accordance with our Returns & Refunds Policy, including all applicable eligibility requirements.

EUROPEAN UNION COOLING-OFF PERIOD

If your order is being shipped to the European Union, you are entitled to a 14-day cooling-off period. Your item must be returned unworn, unused, with tags, and in its original packaging.

FREQUENT RETURNS

At Maison ARGOT, each piece is meticulously inspected before shipment. We also provide accurate guidance on sizing and fit.
If we observe an unusual return from a customer, we reserve the right to temporarily deactivate the account to better understand and resolve the issue. Our Customer Service team will contact you in such cases.

EXCEPTIONS

Certain items are not eligible for return, including bespoke pieces and customized products.

QUALITY CONTROL

Each item is carefully inspected by our quality control team before dispatch.
To ensure proper handling, returned items must include all original packaging materials and protective covers and must be shipped from the same country as the original delivery.

If you notice any defect, please contact our Customer Service as soon as possible via the contact page or at contact@maisonargot.com